Buyer's Remorse~It is VERY real

Buyer's Remorse~I learned about it when getting my R.E. license (even though it was only touched on lightly), my Broker warned me about it and finally, I had clients who had it...several of them.

I warn my Buyers in advance because I can feelit coming. Typically, for me at least, these are the Buyers who you take out to look at so many properties it makes your head spin. When you think you found them the perfect home ~ BAM, they change mind on what they want. Then, when they do like a home, which you KNOW isn't what they want and they are just getting tired, they want to put in an offer right then and there. Experience has taught me to stop and take a deep breath...and to tell my clients to do the same. I tell them to go get some lunch, dinner or just go be alone for a while to discuss things and to meet me back at my office later (or sometimes even the next day) to sign the papers. I like for them to have this time  to think and discuss what they are about to do. It usually works and I don't have to worry about it as much with my Buyers.

Now, when you represent the Seller there isn't much you can do except see the warning signs. I recently  had an offer on a house faxed to me. I don't like doing this because I don't have the Earnest money in hand, which makes backing out a little easier. The other agent had just shown my listing a few hours earlier. I knew this was not going to end well. I told my client the same. A week later, no earnest money or original signed contract and I was right. The agent was so excited to just get an offer in HE didn't see the warning signs (or he did and just wasn't honest with me).

I came across this article posted on Broker Agent by Loren Keim and thought that it was great. Agents, you will come across this crazy phenominon and need to handle it professionally. Read on:

About a dozen years ago, I knew a real estate agent who, when he wrote an offer on a property, gave the buyers a huge horse pill in a clear plastic bag. The bag was labeled ‘Buyer Remorse Pill.' It was a joke, but it would also open up a conversation with the buyer about the subject of buyer's remorse.

One of the major challenges that we, as Realtors and home sellers, have in the current environment is that far too many buyers believe prices may continue to fall and are hesitant to make an offer on a property unless they negotiate some spectacular deal.

One of my functions in life is to assess the real estate market at Lehigh University each year and project the most likely direction for sales trends. I personally believe we're going to start seeing some upward slope, although it will take many years to completely recover, but that's a conversation for another article. Buyers, however, are lured by articles in their local press and on Yahoo which announce how bad things are and how much worse they're likely to get.   In order to properly represent home sellers, realtors must dispel some of that fear, and help those buyers to see that real estate is a great investment over time. This particular agent's approach was to alleviate that fear by explaining that buyer's remorse is a natural part of the home buying process.   "Mr. and Mrs. Reed, after writing this offer, you will head home, and one of you will look at the other and say ‘What did we just do?' You'll start worrying that you made an offer on the wrong house in the wrong neighborhood. Your furniture won't fit. You paid too much. You should have waited until the interest rates came down. You can't afford this mortgage payment and so on. If you get home and start feeling that way, don't worry. This is a common reaction called ‘Buyer's Remorse.' Call me and we'll discuss it. I wouldn't let you do something that I didn't think was in your best interests."   The two primary keys for home sellers in dealing with buyer's remorse are, of course, to hire a good skilled real estate agent, and to require a significant deposit so the buyer cannot easily walk away from the purchase. If the worst does happen, the owner and their agent will have to work through the problem and try to keep the buyer's fears at bay. Unfortunately, since the listing agent often isn't the person working directly with the buyer, you will have to rely somewhat on the buyer's agent to do his or her job correctly.   We train our agents to pull out all the statistics showing that even though property values have declined in most parts of the country over the past few years, these corrections are historical and they do reverse themselves. Recent sales are also a way to justify the price the buyer is paying on the property. We show trends and why buying a home versus throwing money away in rental payments is a good investment over time. We go back over the mortgage payments and rates and the buyer's qualifications. We have even put together some cartoons to help lighten the situation.   Ultimately, there is no single answer for how to handle buyer's remorse when it appears. Just be aware of the potential for a buyer to panic. If it happens, the buyer may try to withdraw from the agreement, or he or she may begin nitpicking the home because he or she is frustrated. Do not become emotional.  If you are representing the buyer, simply respond the best you can and if you're representing the seller, you may have to use the deposit as leverage to keep the buyer from withdrawing from the purchase.

Loren  is the author of several books including "How to Sell Your Home in ANY Market", "Life Lessons... from the back seat of my car" and "Real Estate Prospecting: The Ultimate Resource Guide".

Diane Casale, Coldwell Banker First
 

 

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DIANE CASALE, REALTOR, ABR, SNP

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Coldwell Banker First

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Comment balloon 3 commentsDiane Casale • July 23 2010 05:58PM

Comments

Hi Diane, I love the idea about the Buyer's Remorse Pill!  Hope you have had a productive week!

Posted by Ann Allen Hoover, CDPE SRES ASP e-PRO Realtor - Homes for Sale - AL (RE/MAX Advantage South) over 8 years ago

I think I've been fortunate. The buyers I've worked with have looked hard and long, and chose the right house. So I haven't run into buyers remorse.

Posted by Bill Travis, Broker/Owner (Captain Bill Realty, LLC) over 8 years ago

Ann, thank you.

Bill, you are VERY fortunate indeed.

Posted by Diane Casale, REALTOR®, ABR®, CNAS®, SNP, Selling North Alabama (Coldwell Banker First, Huntsville, AL) over 8 years ago

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